Our Default Position is “Open”
All of the walking trails have gravel or mulch, as do the parking lot roads. Timed ticketing in 2020 poses some unique challenges. We can push everyone’s times back a bit, but if we have an extensive weather delay we may have to cancel certain reservation times. We will do everything we can to accommodate everyone, but please understand if we need to make adjustments due to weather.
How Rain Checks Work:
If we open and are forced to close due to weather. We will issue Panic Point credit to all ticket holders whose parking lot arrival time is 90 minutes or less at the moment we declare the night is cancelled. For example, if we stop operations at 10pm and DO NOT RESUME, everyone with a parking lot arrival time of 8:30 or later will receive Panic Point Credit that can be used to purchase a ticket for any night in the future.
If we are unable to open due to weather, all ticket holders will receive a Panic Point Credit. The credit is tied to your e-mail and will be for the amount you spent before tax and fees (we don’t charge tax and fees when a credit is used). When you enter your e-mail into our form the credit will show up and be applied.
We do not issue refunds, only Panic Point credit, even if we have to cancel a night due to weather, Covid, or any other reason.
Most of our timeslots sell out. So if we open and you do not show up, we have lost the ability to sell that ticket to someone else. Like any event where you have a ticket for a specific place and time, if you do not show up you do not get another ticket.